State Farm® Insurance Agent Dave Cosper

"Google asked me how Dave Cosper State Farm Insurance was because I called 6 days ago. I did call 6 days ago with a question about my policy and they didn’t answer, I left a message and they never called me back."

"I have been with this same location for years and I do t have any claims, no accidents no tickets i a clean driving. I called because I have been charged every month different amounts, Lila anyone will do to figure why, so o called 3 times since the beginning of this year the 1st lady that answered the phone I would say around February or March she was nice told me she qi look at it and call me back, never got a call waited 2 to 3 months, when I called the 2nd time the lady was extremely rude and keep saying I have not idea I’m not financial, I’m not in accounting etc so she also said I will call you back or have someone call you back, they’re received the call. Today I called back October 17, 2024, The lady answer the phone and she was not nice put me on hold for a long time until the called dropped or someone hang up. I called back another lady answered and she said she will transfer me to the same lady I was talking to, I was on hold again then I could hear someone picked up the phone did not say anything put me on hold again and they saw the lady answered already with a not friendly turn off voice. I explain why I was calling then she started to give me answers that did not make any sense and she started to get extremely rude that I had to ask her why she was so rude that I was just calling to figured the different charges in my account I’m sure she will do the same call to figure in understand the charges. I tried to explain myself and she would not allow me to talk till I said can I talk then she kept going and going so she stop and said to explain myself anyway she was the rudest customer service I ever encounter and I am not sure why she’s in this field if she’s not happy assisting long-term customers if it’s her job. Like everyone knows a business with that customers it will not exist unfortunately I’m sure the owner is not aware of how he’s employees are doing their ”job” I’m so disappointed being a long-term customer without any claims gets treated disrespectfully like if I was calling asking for a charity. After 8 plus years with several cars with them I’m going to look for another insurance, is not acceptable to be treated that way when I am paying for a service."

"Jonette was my agent and she was wonderful! We had so many questions and she answered all of them promptly. She also found us several discounts that our other insurance didn’t, saving us hundreds of dollars!"

"I am blessed and thankfull for Ally at State Farm Insurance!!! She went above and beyond to help me with a car insurance issue. She was compassionate, encouraging and very helpful in meeting my needs. Thank you so much. God bless. 😊"

"Highly recommend!! When I walked into the office, everyone was very welcoming and eager to help me. Jonette went above and beyond to make sure I have the best price and she took the time to explain coverages that worked for my situation."

"Sandra was so easy to work with, she guided me through the process of getting my insurance squared away, made sure I totally understood my policy and coverages and truly made me comfortable! Wouldn’t work with anyone else!!!"

"Sandra saved me a lot on money on my insurance Policy. Thank you so much Sandra"

"Jason is always so professional, caring, and knowledgeable. It feels like he truly cares rather than just doing his job. He goes above and beyond!"

"I recently switched back to State Farm after being a long time customer in another state. I have been working with Sandra Smith since returning and she has been absolutely amazing. She is so professional and passionate about her job and I couldn't be more pleased with the assistance I have received from her. She made everything so quick and easy which we all know is never the case with insurance! If you ever find yourself doing business with Dave's office, I highly recommend Sandra."

"Rude lady who answers the phone. Terrible customer service"

"I’ve known Dave for years. His professionalism in home building and being a “people person “ has carried over to his endeavor in the insurance industry. He’s saved me money from day one!"

"I have been a policy holder for 8 + years. Customer service used to be very good but not anymore. I had a glass claim and received a very confusing letter along with a check. Upon calling the office they say they cant help and I have to call the claims department. A week later, after multiple wrong transfers and left on hold for 45 minutes and then being hung up on twice, I called the office and asked for help. Their answer, call claims and keep trying. I spend a lot of money to ensure my cars and would expect some support and help from the office. Not even an offer to call someone, anyone, to see if they can get me help. Moved my policy this morning. They dont seem to care."

"I NEVER contacted State Farm for a quote one of their Reps Jason Inscore cold called me said he was calling to give me a quote on renewal. I don't have insurance with State Farm! He gave me a quote which was higher than I'm paying now! I said im good I will renew with Progressive. He emailed me a week later with another quote! I said no thank you I just renewed with Progressive thank you have a nice day. Today 5 days later I received a letter with the quote written all over the OUTSIDE OF THE ENVELOPE!! That is a breech of privacy and PREDATORY BEHAVIOR! Jason Inscore is very unprofessional and predatory. I called and spoke with a supervisor she apologized and said they got my info from some lead company. I told her he wrote the quote in the outside of the envelope! This is incredibly unprofessional and predatory behavior! I told her take me off the list never contact me again. This is some really insane pressure sales. Horrible"

"I have been with Dave Cosper State Farm for almost 30 years. Wonderful, helpful staff. They are so helpful. I would not want anyone else for my insurance needs."

"Great company, been with them for years. Staff is great at explaining questions about my homeowners insurance. Conversations are easy. Try them if you’re looking for a change."

"Warm and fuzzy when you first arrive. Oh, How important you are. Then they drop all that, forget who you are, it's only about the money, the quote they gave you to start is switched and it's the "underwriters" who changed that. No drop in visitors allowed. Make an appointment and wait a week to see anyone. That's if they don't forget. Dave? Who is he. He's never there."

"My family and I have been with Statefarm for over 20 plus years and it's all because of Jaime Schrepf hands down she is the best agent you could ever have. Jaime goes above and beyond to make sure you have the best price and always provide you with the most accurate information you may need. Someone with that much knowledge and experience should have their own Statefarm that's how good and professional Jaime is! Thank you, Jaime for all you do because you most definitely are awesome in our book!"

"Check BBB for they terrible reviews of how they don't help when a claim happens!! Another update 2/28/23 - Jamie has advised they will NOT assist me with my claim "end of discussion". Words cannot express how unprofessional this agency is and the agency principle has been included on all emails; never once did he step in to assist. Clearly its just about the money and forget the client. If you have an issue like me w this agency, call statefarm and ask for escalations to report them! Update 2-27-23 --- Wendy R is no longer w the agency. Since then I cannot get help. Jamie, the office manager, has been terrible in assisting with a recent windshield claim, even advising to switch SF agencies since I'm unhappy. I'm unhappy because I ask for information or help and cannot get it from this agency. It's been 3 business days since I reached out to get my windshield repaired and Jamie let me know the claim was closed, however, on Friday she advised there wasn't a claim filed. Which is it? Can't be both ways. They're there to take money but when it comes to service, FORGET ABOUT IT! I've asked Jamie multiple times to let me know what I need to do to get my windshield replaced and absolutely NO HELP! Dave Cosper is in the loop and CC'd on every email but he won't reach out or assist either. 2019/2020 Wendy R is A-M-A-Z-I-N-G!!!! I saved a ton on my auto AND home insurance! Not to mention she's always available to answer questions! If you need an insurance agent, she's your woman! Ps. She called me back once with an additional $150 savings for homeowners insurance. No coverage changes, just another carrier. She is the best!!! Thank you Wendy!! ❤"

"Thank goodness Ally is back!"

"Jason was great to deal with. Made the process painless."

"Best State Farm agent in the area!"

"Evan is great explains everything to you. . He is good."

"Jamie is the best.. Not only lowered my commercial insurance but takes great care of Me and my company"

"I was in the office this morning and spoke to Sandra. She was very helpful. II have been with Dave Cosper since 1987 and everyone is always very nice and willing to help."

"I have been with them for years. Sandra Smith is always especially helpful and professional"